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Book is in NEW condition. 1.01

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.

Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 1.11

Unread book in perfect condition.

The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results 0.9

New Book. Shipped From Uk. This Book Is Printed On Demand. Established Seller Since 2000.

Unread book in perfect condition.

The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Book is in NEW condition. 1.09

Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.43

Book is in NEW condition. 0.43

Book is in NEW condition. 1.08

From the New York Times and Wall Street Journal Bestseller...Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty: Membership: What if you treated the people you serve like members instead of customers? Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers? Partnership: What if your customers thought of you as a partner rather than just another vendor? Hiring: What if you could implement innovative hiring processes to support your customer-service mission? The After-Experience: What if you could create a memorable, positive experience after someone did business with you? Community: What if you could create a community of evangelists--loyal customers who brag about you to their friends and associates? Walking the Walk: What if every person in your company didn't just deliver, but lived and breathed your vision for amazing customer service? Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small. Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful, customer-focused organization and start your own Amazement Revolution!#11 New York Times Bestseller#3 Wall Street Journal Bestseller#1 USA Today Bestseller

Buy with confidence! Book is in new, never-used condition 1.37

New! This book is in the same immaculate condition as when it was published 1.37

In Louder Than Words, thought leader and speaker Bob Kelleher distills vital employee engagement principles, culled from his many years of experience, into ten practical and transformative steps that will help companies maximize employee engagement - the key to capturing discretionary effort. While highlighting win-win engagement solutions, the author makes a case for creating and maintaining a corporate culture that attracts and retains the most productive and creative people. Throughout the book, specific best in class employee engagement and leadership company examples are shared, including those from Oracle, The Timberland Company, Beth Israel Deaconess Medical Center, ENSR, and AECOM.  Readers will take away practical tools and examples to help them engage their workforce. A must read for anyone who manages people.

The Most Valuable On-the-Job Skills Come from Experience But You Don t Have to Work a Lifetime to Master Them.Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!The old saying Experience is the best teacher has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That s the idea behind The Great Employee Handbook.Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time).You ll learn how to: Put your best foot forward in the first 90 days Build an emotional bank account with coworkers (It s the best way to get quick forgiveness when you mess up!) Discuss your own development plan without looking self-promotional Have difficult conversations with your boss Solve problems and resolve conflicts without getting the boss involved Alleviate customer anxiety so they ll buy from you (and keep coming back) And much, much moreStuder has created a valuable tool for companies in every industry. We all know a good day at work means a good day in our personal lives, too. That positivity is what employees and the leaders who count on them really want.

Vernon Mason brings more than 24 years of experience as an early childhood administrator to the task of helping all kinds of organizations tackle the problem of high turnover. His practical strategies, tips, tactics, and suggestions will help any organization realize that to recruit and retain the best employees, you have to treat them right.

This book offers a rare blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction-for a full-bodied experience that really pays off. It's the perfect business model to give your company a taste of success.A rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field Starbucks opens five new stores a day, 365 days a year The employee turnover rate at Starbucks is 250 percent lower than the industry average